Frequently Asked Questions

All listed products and sizes are available to order online. Check the delivery estimate shown at checkout, and message us before ordering if you have a fixed event date.

Yes. Every listed size is available to order online. The product page and checkout will show the current ordering and delivery information.

UK delivery is £4.50. Delivery is free on any order over £130.

Yes, worldwide. Shipping is calculated at checkout. After dispatch, Europe is typically 5–8 working days, the US and Canada 6–10, the Gulf 5–8, and Australia and New Zealand 8–12.

Possibly, if your order is delivered outside the UK. Duties and import taxes are set by your country, payable by you on arrival, and are not included at checkout. We cannot calculate them in advance.

A tracking number is emailed to you on dispatch. Check your spam folder if it is not there after three working days, then email us.

Check the delivery estimate before ordering and allow extra time during Eid and wedding season. If your date is close, message us before you order.

Message us as soon as possible. If your order has not been dispatched, we may be able to stop it. Your statutory cancellation rights are explained in our Returns & Exchanges policy.

Check the chart on the product page because sizing varies by design. Our measurements are of the garment laid flat, so double the chest and waist figures for the measurement around. If you are between sizes, size up.

We use Small, Medium and Large with our own measurements, listed in inches on every product page. These are close to UK sizing, but the garment measurements are the best guide.

We do not alter in-house, but ask us and we will tell you where the seam allowance sits so your tailor knows what they are working with.

Yes. Send us a message with the piece you are interested in and your requirements, and we will let you know what is possible.

Yes. For eligible online orders, tell us within 14 days of delivery that you want to cancel, then return the item within a further 14 days. Customised and made-to-measure pieces are excluded from change-of-mind cancellation rights unless faulty.

You are responsible for change-of-mind return postage. If an item is faulty, we cover the reasonable return cost.

Email us with your order number and clear photos as soon as possible. For a genuinely faulty item, your statutory rights apply and any refund includes the standard delivery charge.

A fault is a defect in the making, such as a broken seam, a fastening that fails in normal use, or embroidery coming away without being pulled. Damage from wear, snagging, incorrect care, or natural variation in hand work is not a manufacturing fault.

Screens vary, and hand-dyed fabric carries natural variation. If the item is genuinely not the colour we described, contact us and we will put it right.

Yes. Sale items have the same statutory rights as full-price items. Standard online cancellation terms apply unless the item is customised or made to measure; faulty goods are always covered by your statutory rights.

Dry clean anything embroidered, embellished, silk or organza. Use a specialist who handles occasionwear and tell them the garment has hand work.

Only plain designs can be machine washed: cold, delicate cycle, inside out. Never machine wash anything with zardozi, sequins, mirror work, tilla or beading.

Iron on low, inside out, with a cotton cloth between the iron and the fabric. Never iron directly over embroidery, sequins or metallic thread. Steaming from a distance is safer.

Fold rather than hang because heavy embroidery can pull a garment out of shape. Wrap embellished pieces in muslin or tissue, keep them out of direct sunlight, and do not store them in plastic.

Usually. Do not pull the thread; gently push it through to the reverse with a needle. For anything more serious, use a specialist.

Organza and net dupattas arrive folded and may need a light steam. Hold the steamer about six inches away and do not press directly on scalloped edging.

Yes. Two hand-worked pieces from the same design will never be identical. Small variations are a mark of the craft, not a fault.

Hand-dyed and richly coloured fabrics can bleed on first contact with water, which is one reason we recommend dry cleaning. Never soak the garment.

We accept Visa, Mastercard, American Express, Maestro, Apple Pay, Google Pay, PayPal and Shop Pay.

Klarna and Shop Pay Instalments may be available at checkout depending on your order and location. Any instalment plan is an agreement with the relevant provider or lender, subject to eligibility checks and terms.

GBP. Any currency conversion shown on the site is indicative; your bank sets its exchange rate and may add a foreign transaction fee.

Payment is taken in full at checkout.

Yes. Payments are processed by Shopify Payments and PayPal over an encrypted connection. Muze London never sees or stores your full card details.

We are a UK business. Our pieces are made in Pakistan by artisans we work with directly and ship from the UK.

In Pakistan, by artisans we work with directly. We pay fairly for skilled work.

Yes. Every product shown on the website and every listed size is available to order online. Contact us before ordering if you need a piece for a fixed date.

Not currently. We are online only and ship worldwide.

Yes. Message us and we will send close-up photos or video of the piece you are considering.